RETURN AND REFUND POLICY

Last updated November 9, 2023

We are committed to your satisfaction, and ensuring that both you and your dog are happy is our top priority. If, within 30 days of purchase, you or your dog are not completely satisfied with your purchase, simply return it for a credit or refund—no questions asked. We stand behind everything we sell and want to ensure your confidence and trust in our commitment to your satisfaction.

To start a return, you can contact us at Gowilddogs@gmail.com. Please note that returns will need to be sent to the following address:
15421 E Gale Ave, Unit 93696, City of Industry, CA, 91715, United States

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at Gowilddogs@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Upon receipt and approval of your refund, your payment will be automatically processed through the original method within 2 business days. Please be aware that the time it takes for your bank or credit card company to process and post the refund may vary.

If more than 10 business days have passed since we’ve approved your return, please contact us at Gowilddogs@gmail.com.

 

If you have any questions concerning our return and refund policy, please write to us at: gowilddogs@gmail.com.